MEDIA RELEASE - NBN CONSUMERS WANT TRANSPARENCY, NOT A STAND OFF - 14 NOVEMBER 2017

Labor welcomes comments by the NBN CEO that the company is finally considering sharing information about maximum attainable speeds with end users.

This comes only a few weeks after NBN CEO Bill Morrow told a Senate Estimates committee that NBN should not have a role in sharing such information:

“Should we mandate that the retailer tell them? Isn't that the appropriate way to deal with this, because we do provide that information to the retailer? In my view NBN should not be the police.”

The predictable shift in tone follows the growing media scrutiny of NBN consumers being sold speeds that Malcolm Turnbull's copper network simply cannot deliver. 

It is disappointing the Turnbull Government has failed to act on Labor’s longstanding calls for more accessible and transparent information about attainable speeds on its second-rate NBN. 

“If consumers have access to better information, they can make more informed choices about the broadband plan they purchase,” said Michelle Rowland MP, Shadow Minister for Communications. 

“This is just common sense.” 

“Malcolm Turnbull could act on Labor’s calls to address this issue right now if he really wanted to.” 

“Instead, consumers are suffering and we see the same frustrating stand off where NBN blames the retailers and vice versa.” 

Labor will continue fighting to ensure consumers get a better deal on the NBN.

After all of Turnbull's weasel words about improving transparency in the NBN, this charade needs to end.  Australian consumers must be given the information they need to make informed choices.