MEDIA RELEASE - HUGE INCREASE IN NBN COMPLAINTS - 18 NOVEMBER 2016

The latest independent complaint statistics prove Malcolm Turnbull is wrecking the rollout of the National Broadband Network in Western Sydney and across the country. 

The Telecommunications Industry Ombudsman (TIO) complaints figures for 2015-16 show that new complaints about faults on the NBN soared by 147.8 per cent since the last report.

“The TIO report highlights one example of a consumer who tried unsuccessfully for two months to have an NBN landline and internet service connected at his home. This is a type of complaint that I regularly deal with in the local area,” Ms Rowland said.

“As the NBN begins to rollout across Greenway, with suburbs like Glenwood now able to connect, I know that local residents are having to deal with delays, slow data speeds, unusable services and drop-outs.

“It’s no surprise that complaints about the NBN have increased so much. Many people get passed back and forth between NBN Co and their service provider when something goes wrong, and they are simply fed up.

“I also commonly hear that their data speeds are no better than old dial-up services – if the Turnbull Government hadn’t scrapped Labor’s quality plan and rolled out their copper-based Fibre to the Node (FTTN) technology this would not be the case.

“Unfortunately the vast majority of our local area has been relegated to the Turnbull Government’s flawed copper-based FTTN. They knew FTTN was never going to deliver the speeds and quality services that Australians want and need, but they are rolling out their second-rate plan regardless.

“I encourage any residents that may wish to raise an objection about their NBN experience to contact my office on 9671 4780, by email at Michelle.Rowland.MP@aph.gov.au or on my Facebook page to provide further details about your concerns, so I can continue to effectively advocate on this in Parliament.

“You can also make a complaint to the TIO if you are one of the many people who has been let down by the Turnbull Government’s rollout of the NBN,” Ms Rowland said.