MEDIA RELEASE - LABOR TO IMPROVE NBN RELIABILITY AND SPEEDS IN ROBERTSON - 16 APRIL 2019

Joint with Anne Charlton, Labor Candidate for Robertson.

A Shorten Labor Government will implement a plan to deliver a better experience for NBN consumers, by improving reliability and speeds for up to 10,600 Fibre to the Node households in Robertson.  

 Areas that will benefit from this initiative include Woy Woy, Terrigal, Copacabana, Erina, Avoca Beach and Umina Beach.   

Under Labor’s plan, NBNCo will work with service providers to improve in-home cabling problems to lift speeds and reliability, at no cost to the end user.   

In-home wiring, which runs between telephone sockets in the home, can cause interference to the signal that reaches the modem. In Fibre to the Node households, this reduces NBN signal quality, which in turn causes dropouts and poorer speed performance.    

The issue is estimated to impact up to 1 in 5 households on the copper-based Fibre to the Node network.   

NBNCo has completed trials which found addressing problematic cabling improved service stability, reduced dropouts, and increased attainable speeds by an average of 11 megabits per second.    

It currently costs $150 for households to have this problem fixed.  

Under Labor’s plan, if a household is identified as being affected, a technician will be offered to fix the issue at no cost.  

Terrigal local, Mr Neil Keele who lives in a Fibre to the Node area says he has long experience with years of connection issues and poor customer service.  

"The Liberals told us that NBN would be fast, reliable and high speed. That has simply not been the case" said Mr Keele. 

"I have spent months of my life trying to get a decent connection and it has been infuriating."​ 


 “I think the Morrison Government’s NBN network is letting too many Australians down.”  

The record of the Liberal Party and Lucy Wicks speaks for itself:  Australia is ranked 59th in the world for broadband speeds and their delivery of the NBN is $21.4 billion over budget and four years behind schedule.   

In contrast, Labor has a near-term plan to improve the experience of consumers, and we have a responsible longer-term strategy to deliver more fibre through co-investment.    

Australian households and businesses deserve a National Broadband Network that is affordable, delivers great value for money and is reliable.    

This initiative is part of our Labor’s commitment to delivering a better NBN experience for consumers. 

We will pay for it by making multinationals pay their fair share and closing tax loopholes used by the top end of town. 

This election is a choice between Labor’s plan for better hospitals and better schools, or bigger tax loopholes for the top end of town under the Liberals.